Report False Positive

If you think that your software, file, or website has been mistakenly detected or blocked by our detection engines, please fill out the form below with all pertinent data, screenshots, and information to help our staff investigate the matter and whitelist your files or websites as necessary.

For makers of software: whitelisting your program or website beforehand is voluntary and necessitates the same reporting as the false-positive report that follows. Kindly select “Application Whitelisting” and provide all the necessary details.

Please be aware that we do not provide feedback, regardless of the test results. Our databases will be updated in accordance with test methods and regulations, as well as the consideration of our research team.